Refund policy
Returns & Refunds Policy
Overview
Because all our products are custom-made and printed on demand, all sales are final. We do not offer returns, refunds, or exchanges for buyer’s remorse, incorrect sizing, or change of mind.
Because all our products are custom-made and printed on demand, all sales are final. We do not offer returns, refunds, or exchanges for buyer’s remorse, incorrect sizing, or change of mind.
Damaged or Defective Items
We take immense pride in the quality of our products. If your item arrives damaged, has a printing error, or is defective upon arrival, we will gladly replace it or issue a refund.
We take immense pride in the quality of our products. If your item arrives damaged, has a printing error, or is defective upon arrival, we will gladly replace it or issue a refund.
To qualify for a replacement or refund for damaged items, you must:
- Contact us within 14 days of the product's delivery date.
- Provide your Order Number and clear photographs showing the damage or defect.
Lost or Stolen Packages
If tracking information states an order was delivered to your address but you did not receive it, please report it to your local carrier. We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
If tracking information states an order was delivered to your address but you did not receive it, please report it to your local carrier. We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
Incorrect Addresses
Please double-check your shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of reshipping the item.
Please double-check your shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of reshipping the item.
You can always contact us for any return question at empathicsoulapparel@gmail.com.